The NSW Department of Planning, Industry and Environment(formerly the NSW Department of Industry) had four operational areas and two central divisions providing departmental services and coordination across a wide range of communication, engagement, operational and strategic functions. The Communication and Engagement team provided services to five ministers and six agencies - Education and Training, Lands and Water, Liquor and Gaming, Primary Industries, Food and Forestry,Racing, and Trade, Business and Investment. As a result of a personnel shortages in the Communication and Engagement team, the NSW Department of Industry reached out to Comacon to fill contract roles. Comacon placed four consultants over a six-month period while the Department recruited permanent personnel.

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